2021 TLB CANCELLATION POLICY
As of January 1st 2021, the below is our Two Little Bakers order cancellation policy.
The 50% deposit that you have paid to lock you cake order in is strictly non refundable. As a two person team, we only have the capacity to take on a certain number of orders each week. Once this payment has been made, a space is saved for your order, so that we allow enough time to create it. Other orders may be denied due to this space being reserved for your order.
In the unfortunate event that your celebration needs to be cancelled (due to COVID or other circumstances), you will be eligible to receive this amount, less 25% to cover our time/work already completely on your order, as a store credit which can be used on any new orders within 12 months of the cancellation. For example, if you paid a $150 deposit on an order, you would receive $112.50 of this as a credit.
If you have paid for your cake in full and then need to cancel it, you may be eligible to receive up to 50% of the total back as a store credit, however this will be dealt with on a case to case basis and will depend on how close to the date you have cancelled, as we may not be able to fill the spot left open by your cancellation.
If your event is cancelled within 7 days of your event, you will not be eligible for any kind of refund/store credit reimbursement.
In the event that your event needs to be postponed (due to COVID or other circumstances), we would firstly need to ensure our availability for the new chosen date.
If we DO have availability for you new date, your order can be transferred to this date and your deposit will remain in tact to secure this new booking. Please note; depending on how far in advance your new booking is, there may be up to a 10% increase to your overall quote to account for any price rises in supplies or ingredients that we may incur.
If we DO NOT have availability for your new date, you will be eligible to receive your deposit payment amount, less 25% to cover our time/work already completed on your order, as a store credit which can be used on any new orders within 12 months of the cancellation. For example, if you paid a $150 deposit on an order, you would receive $112.50 of this as a credit.
Store credits must be put to use within 12 months of receiving them. If your credit expires in October, but you need a cake for December, you just need to make sure the cake is booked in before October for the store credit to be eligible.
Store credits can be used for all new custom order cakes, cupcakes, cookies and dessert buffets.
Store credits cannot be used for special occasion orders such as Australia Day, Valentines Day, Easter, Mother’s Day, Fathers Day or Christmas, or any special offers relating to fundraising events.